We had been with our previous manager for eight years. The fixed quarterly statements, the difficulty getting anyone on the phone, the insurance commission we never knew was being taken — it had become normal. Within thirty days of switching to Clearview, we had a forensic engineering report identifying $180,000 of deferred maintenance that the previous manager had never flagged, and a Sinking Fund that actually reflected what the building needed. The transparency is not a feature — it is a completely different way of operating.
The Sinking Fund was $220,000 short of what we actually needed when Clearview ran the engineering-aligned forecast. Our previous manager had been using a generic template for six years. That gap would have become a special levy. Now it won't.
The Day-Zero inspection found spalling behind the carpark soffit panels that our previous manager had recorded as "cosmetic" for three years. The repair at early stage was $28,000. By the time it had reached the rebar it would have been $180,000+. The engineering investment paid for itself before the first month was out.
We had a fractious Committee with two factions who could not agree on anything. Within three meetings of Clearview taking over, the agenda structure and minutes quality had removed the ambiguity from decision-making. People stopped fighting about what had been agreed because it was now irrefutably documented.
I called David on a Thursday afternoon about a leak that had been attributed to a lot owner for two years. He had a hydraulic engineer on-site by Friday morning. It turned out to be a common property pipe failure that the previous manager had never properly investigated. The lot owner had been billed for something that was never their fault. Clearview rectified it and wrote the apology.
The transition was seamless. We were genuinely worried about disruption — we had 48 lots, a complex maintenance backlog, and a very engaged group of owners who notice everything. By Day 30, Clearview had corrected errors in our owners roll that had existed since the scheme was registered. The portal access alone removed about 40% of the admin that had been landing on my desk as Secretary.
We discovered our building was underinsured by $1.4 million after Clearview commissioned an independent replacement valuation. The policy had been auto-renewed at the same sum insured for four years while construction costs escalated. The correction was uncomfortable to tell owners about, but far less uncomfortable than a partial payout after a major claim would have been.
Start with a free Scheme Evaluation — we'll review your current management, identify the gaps, and show you exactly what changes under the Clearview Standard.