Our Commitment to Privacy
At Clearview, we understand that managing your property involves handling significant personal and financial information. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) and the Queensland Information Privacy Act 2009.
This policy outlines how we collect, use, and safeguard the data entrusted to us by committees, owners, and stakeholders. We treat your personal information as a stewardship obligation — handled with the same care and precision we apply to every other aspect of scheme management.
Information We Collect
To fulfil our statutory obligations under the Body Corporate and Community Management Act 1997, we collect the following categories of personal and operational information:
Full names, residential and business addresses, service addresses, and contact information as required for the Body Corporate Roll.
Levy payment history, bank account details for EFT payments, and debt recovery information where applicable.
Lot and plan numbers, exclusive use area allocations, by-law records, and voting entitlements and records.
Email correspondence, phone logs, and committee and general meeting minutes as required by the BCCM Act.
Purpose of Collection & Use
We collect this information for the primary purpose of providing professional body corporate management services. Specific purposes include:
- Maintaining the Body Corporate Roll and statutory registers as required by law
- Issuing levy notices and managing scheme finances and treasury
- Facilitating community communication and general meeting notices
- Sharing contact details with authorised contractors to facilitate essential building repairs and maintenance
We do not use personal information for marketing purposes without explicit consent, and we do not sell, rent, or trade personal information to third parties for commercial purposes.
Statutory Disclosure vs. Privacy
Under Queensland law, certain records must be made available to "interested persons" — such as potential buyers, mortgagees, or their solicitors — upon request and payment of the prescribed fee. This is a mandatory statutory obligation that exists independently of this privacy policy.
Please note: Privacy restrictions do not apply to information that we are legally mandated to disclose under the BCCM Act. Statutory disclosures required by law are not a breach of this policy.
Outside of statutory obligations, we will only disclose personal information to third parties — such as debt collectors, solicitors, or specialist advisors — when authorised by the Committee or when required to do so by law.
Digital Security & Storage
All scheme data is stored in our secure, cloud-based management platform. We apply the following security measures to protect the integrity and confidentiality of your information:
All digital records protected by industry-standard encryption and authenticated access controls.
A dedicated Cyber Risk policy protects against data breaches, ransomware, and unauthorised access incidents.
We operate as a paperless office to eliminate the risk of unauthorised physical access to sensitive documents.
Access & Correction
You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate, incomplete, or out of date. This right is protected under the Australian Privacy Principles.
To update your details on the Body Corporate Roll — including your service address, contact information, or bank details — please contact the Principal directly. Requests will be actioned within 14 days, and any amendments will be confirmed to you in writing.
Where we are unable to provide access to specific information — for example, where doing so would unreasonably affect the privacy of another individual — we will explain the reasons in writing.
Complaints & Contact
If you have concerns about how your personal information has been collected, used, stored, or disclosed, you have the right to lodge a formal complaint with our Privacy Officer. We take all privacy concerns seriously and are committed to resolving them promptly.
We aim to acknowledge all privacy inquiries within 48 hours and to provide a substantive response within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To contact our Privacy Officer, please use the general enquiry form on this website or write to Clearview Strata Management Pty Ltd at our registered office address.
Privacy question or data request?
Contact the Principal directly — we respond to all privacy inquiries within 48 hours.